How does Panagon IDM Desktop communicates with FileNet Image server.

Answer : IDM desktop uses a NCH (port) to locate the object from doc services and uses a COR (port) 32769/tcp to transfer them.

Retrieve to cache failed

Problem : User gets 'Retrieve to cache failed' error while trying to retrieve document from IS using IDM Desktop.
Solution : This error indicates that the document retrieval failed from MSAR to Page Cache.
1. Your Alternative IS Page Cache is not configured/spelled correctly.
2. Your Alternative IS Page Cache machine is not up and running.
3. Could be Network issue (Ping Cache machine to see if it is alive)
4. If you don't need the Alternative IS Page Cache at all, reset it to default (use the primary default one)
To access this Alternate IS Page Cache, follow this instruction path:
IDM Configure --> Additional Preferences... -> -> Alternative IS Page Cache --> Then either add the 3 part name or click Restore Default.
Note:
3 part name format: ::
e.g: page_cache2:Spot:FileNET