Problem: User is unable to save rotaion of Fax Images but has no problem with scanned one.
Reason: The possible reason for getting this error is because Fax image is not being in Group 4 format. So when user tries to chage and save rotation of Fax Images get this error.
Solution 1 : Check the configuration settings on Fax Gateway server.We solved this problem by changing the Incoming 'Fax Image format' from 'CCITT Group 3' to 'Group4'
Group 4 = Standard Tiff supported by FileNet Capture. User can change and save rotation for these images.
Solution 2 :If the first solution does not work then the problem is due to unavailability of 'Orientation' tag for the Tiff image. If this tag does not exists and user tries to save orientation we may get this error.
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1 comment:
Hello friends,
Filenet fax provides integrated fax document management for the enterprise. It helps organizations streamline communications processes, speed information delivery and dramatically reduce the cost of doing business. Thanks!
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