Filenet capture has encountered an error see the event log meessage

Problem : FileNet Capture crashed on opening after configuring it for the first time. Created new SQL Server 2005 databases and configured DSN for them. In Capture Manager while configuring the Capture repository, Specify this DSN. Once the repository is set, start Capture Professional and it display following error :

"Filenet capture has encountered an error see the event log meessage."

Solution : The databases were created with the default collation and were creating the problem. So the databases were recreated using appropriate collation. Visit the link below for more information on collation :
http://msdn.microsoft.com/en-us/library/aa174903(SQL.80).aspx

Retrieve to cache failed

Problem : User gets 'Retrieve to cache failed' error while trying to retrieve document from IS using IDM Desktop.
Solution : This error indicates that the document retrieval failed from MSAR to Page Cache.
1. Your Alternative IS Page Cache is not configured/spelled correctly.
2. Your Alternative IS Page Cache machine is not up and running.
3. Could be Network issue (Ping Cache machine to see if it is alive)
4. If you don't need the Alternative IS Page Cache at all, reset it to default (use the primary default one)
To access this Alternate IS Page Cache, follow this instruction path:
IDM Configure --> Additional Preferences... -> -> Alternative IS Page Cache --> Then either add the 3 part name or click Restore Default.
Note:
3 part name format: ::
e.g: page_cache2:Spot:FileNET