Thursday, May 29, 2008

Document assembly very slow in Capture Professional 5.1

Problem:
Following an upgrade from Capture professional 4.1 to Capture Professional 5.1 patch 2, assembly takes very long. When scanning a batch of 900 pages it takes 15 minutes to assemble it.
Solution: Upgrade to patch 4 solved the problem.

7 comments:

LauraRami said...

We also noticed our capture assembly slowed down after our upgrade from 5.0.1 to 5.1 patch 3. We feel it is the application more than the client. We will patch to 4 and let you know our outcome.

LauraRami said...

Patch did not speed up assembly on our system.

LauraRami said...

Our fix was to stop capture statistics for Assembly. Capture is not flying through Assebmly.

LauraRami said...

"NOW" flying through Assembly.

Manjeet Singh Wadhwa said...

Did you have this problem while using out-of-box Capture or a customized Capture problem.

LauraRami said...
This comment has been removed by the author.
LauraRami said...

Out of the box Capture.
A few weeks after disabling "assembly statistics" for Capture, clients began to slow again. To fix the problem we purged all statistics older than 3 months. The statistics seems to be a real problem.