Problem: Consider a scenario where there is a requirement of preparing a Citrix Server using a Virtual Machine. We Installed FileNet IDM Desktop 4.1 and checked whether its connecting to image server, it worked fine. Then installed FileNet Capture 4.1 on this machine, configured image server repository and checked whether its functioning properly. The problem started on very next day of the installation of these softwares.When we tried to connect to Image Server from FileNet IDM Desktop 4.1 it could not connect. We uninstalled and reinstalled these software again and it started working fine, but got the same problem again on next day. So on very next day after Installation, IDM desktop was stopped working.
Reason : Unknown as of now
Solution: The solution was to install these software on a physical machine instead of a Virtual Machine.
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